Addressing transportation gaps in Washtenaw County with non-emergency medical transportation

In Washtenaw County, transportation barriers impact around 25 percent of U.S. adults, creating critical access issues for essential healthcare services. Studies indicate that missed or delayed medical appointments, often due to a lack of transportation, cost the U.S. healthcare system over $150 billion annually. The Washtenaw Health Initiative’s (WHI) latest report dives into the impact of these transportation challenges locally and offers solutions through non-emergency medical transportation (NEMT) services.

Drawing from interviews with seven Michigan health insurance leaders and local stakeholders, as well as a literature, environmental scan, and more, the report highlights that around 85 percent of individuals who rely on NEMT report “much worse” health outcomes without it. 

NEMT services, which encompass everything from wheelchair-accessible vans to rideshare programs, serve a vital role in reducing unnecessary emergency visits, improving appointment adherence, and lowering costs. For instance, older adults and low-income residents who utilize NEMT services at higher rates have seen improved access to preventive care and better management of chronic conditions.

The report advocates for dedicated investment in NEMT and suggests strategies like expanding paratransit services and enhancing real-time data collection. Such steps could lead to more efficient, reliable services for the community. 

WHI’s findings support coordinated efforts across healthcare providers, transit authorities, and local policymakers to address this gap and foster a healthier, more accessible Washtenaw County.

Read the Report